Privacy Policy

1Who We Are

Holo Frontier is a Philippine-based online retailer specializing in 100% authentic Trading Card Game (TCG) products, accessories, and collectibles. Our mission is to provide collectors and players with genuine products, secure transactions, and outstanding customer service while safeguarding your personal information.

2Information We Collect

When you place an order, create an account, or contact us, we may collect:

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• Order Information
• Account Login Details
• Customer Support Messages

We may also automatically collect certain technical information, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Website Activity
• Date and Time of Visit

This information helps us improve our website, enhance security, and provide a better shopping experience.

3How We Use Your Information

Your information may be used to:

• Process and fulfill your orders
• Verify payments
• Arrange shipping and delivery
• Provide customer support
• Send order confirmations and tracking updates
• Prevent fraud and unauthorized activity
• Improve our products and services
• Comply with legal and tax obligations

We do not sell or rent your personal information to third parties.

4Payments

Payments are securely processed through trusted third-party payment providers. Holo Frontier does not store your complete payment information on our servers.

• Bank Transfer
• GCash
• Maya
• Other payment methods made available during checkout

5Shipping

To fulfill your orders, we may share your name, phone number, and delivery address with accredited courier partners such as LBC, J&T Express, Lalamove, GrabExpress, and other logistics providers. Only the information necessary to complete your delivery is shared.

6Customer Accounts

Creating an account allows you to:

• View your order history
• Track current orders
• Save your shipping information
• Manage your account details

You are responsible for maintaining the confidentiality of your account credentials.

7Product Reviews

If you submit a product review, your chosen display name and review may be publicly visible. Please avoid including sensitive or personal information in your reviews.

8Cookies

We use cookies to help us:

• Keep you logged in
• Remember your shopping cart
• Save your preferences
• Improve website performance
• Analyze website traffic
• Enhance website security

You may disable cookies through your browser settings, although certain website features may not function properly.

9Data Security

We use industry-standard security measures, including SSL encryption, secure hosting, restricted administrative access, and regular software updates, to help protect your personal information.

While we strive to safeguard your information, no method of electronic transmission or storage is completely secure.

10Data Retention

We retain your information only for as long as necessary to complete transactions, comply with legal requirements, maintain accounting records, resolve disputes, and enforce our policies.

11Your Rights

In accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:

• Access your personal information
• Correct inaccurate or outdated information
• Request deletion of eligible personal data
• Withdraw consent where permitted by law
• Request information on how your data is processed

12Third-Party Services

Our website may include links to third-party websites or services. Holo Frontier is not responsible for the privacy practices or content of these external websites.

13Children’s Privacy

Our website is intended for individuals aged 13 years and older. We do not knowingly collect personal information from children without appropriate parental consent where required by law.

14Compliance with Philippine Law

Holo Frontier complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and is committed to protecting the privacy and security of our customers’ personal information.

15Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised effective date.

16Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Holo Frontier
https://holofrontierph.com
su*****@************ph.com